Charge me a security deposit….PLEASE!!

If you have rented a cottage vacation rental in the past, you have probably been asked to pay a security deposit.   I have seen these deposits range anywhere between $150, to $2,000 depending on the value of the cottage, the length of your stay, the number of people in your group, pets, etc.  This deposit is kept by the owner until the end of your stay, at which time it is returned to you provided there are no damages to the property or contents, outside of normal wear and tear.

There has been a movement lately from the cottage owner community, to forego taking security deposits.   Only 2 percent of the time is there a need for a cottage owner to draw funds from a security deposit anyway.   For cottage owners, there is a lot of work involved in collecting and returning deposits, and there are very few times when a deposit is even used to cover any damages.   Of those few times, the amounts are fairly small and usually are for damages that the guests fully admit to causing and are willing to pay.   For the cottage owner, it is easier for the accounting on their end if they don’t have to worry about collecting and returning the deposit.  It is not that the owners are willing to give up that added protection.  There are two different ways that cottage owners can still ensure the same protection against damage, without having to directly charge the guests a refundable security deposit.

1. Guests are all charged a small additional fee hidden in the rental charge.  Instead of that cottage costing you $1,000 per stay, it is now going to cost you $1,025.   There is no additional security deposit to be paid up front and there is nothing that will be returned after your stay.   You are simply paying $1,025 to rent the cottage with no security deposit.   Nice right?....  The owner then takes these numerous extra $25 payments and funds a private damages fund.   This fund is then used to cover any damages up to a certain amount.   (There would still be wording in the contract that they could seek compensation for larger ticket items), but for smaller damages they would draw from this private fund.
   
   
2. The second model is to force guests to purchase a separate insurance.   This is basically the same as the point above, however it is a more formalized cottage guest insurance, usually managed and run by a third party.   Again, this is an additional cost to you the guest, which would have you paying more to rent the cottage overall.

So what does this mean to you the cottage rental guest?   If you are the type of guest who loves to come to the cottage and plan to take care of the cottage like it was your own, it means you are paying an extra fee for damages that someone else will cause in the future!   Instead of paying $1,000 for a rental charge plus $400 which is returned to you in full after your stay, you are now paying $1,025 or $1,050 for a loss of $50.  

In the first scenario above, let’s consider a cottage that rents 50 times in a year and charges a hidden $50 per rental to cover damages.    The damages fund now has a total of $2,500 for the year.    What happens if the owner doesn’t have that much in damages over the year?  You guessed it – the owner gets to pocket that money

So if I’m a guest for your rental cottage I say charge me the deposit!   I know I will take care of the place and I don’t want to pay more than I need to, paying for someone else’s damages!

What do you think?  Would you rather pay a slightly higher rental charge?   Or less in rental fee but with an additional security deposit which is refunded to you after your stay?   I’d love to hear comments and thoughts from those of you who have rented cottages!

Dean Curtis

Serenity Vacation Rentals

Top 5 questions to ask before renting your next cottage!!

The demand for cottages has been increasing exponentially over the last few years.   We have received phone calls from people desperate to rent who ask very few questions if any at all!  How do they know if this cottage would suit their family?  If you are thinking of renting a cottage, here are a few questions you may want to ask before sending in your deposit!

1) Is your cottage pet friendly?   One of the benefits of vacationing at a cottage is that your four legged family member may be able to join you.  Will your pets be welcome at the cottage?  What are the rules regarding size, breed, and number of pets etc?   Are other cottages close by with pets who may not get along with you pets?  Are there walking trails close by?  Or is there space on the property for your pet to run and explore?   Maybe you don't have any pets or have allergies.  This still may be a good question to ask if searching for a cottage that has never had a pet in it.

2) Where can I see reviews on your cottage?   Cottage rentals are on the rise and unfortunately with that the occurrences cottage rental fraud are rising.  Picture yourself showing up for your vacation rental just as another family pulls in saying they rented the same week.  Or perhaps you knock on the door of your beautiful cottage and the owner opens the door.   She looks confused when you say you have rented their cottage?   These are real examples of what can happen.    To avoid this be sure to book with a reputable company that has several reviews on their cottages.   Avoid booking through a Kijiji ad without a link to their website or seeing several reviews from past happy guests.   Get a referral from a family member or friend who has actually stayed at one of their properties!

3) Is there internet and cell phone reception at the cottage?   Cottages can be fairly remote and cell phone reception is not always a given.  Internet can also be difficult depending on the location.   Most cottages will have a satellite internet connection if they have one at all.   This will be a slower connection that is perfectly fine for emails and website searches etc., but don't plan on downloading movies or streaming netflix!

4) How far is the nearest town?  Many people book their cottage after seeing amazing pictures and reading reviews, without first learning how far the cottage is from the closest town.   I understand that your family is looking to "get away" from it all, but at some point you will need food, alcohol, snacks, supplies, or restaurants, etc.   This can be a quick and easy trip of 5 minutes, or a long, time wasting excursion of 45 minutes or more, depending on the location!   Be sure you know how far you will need to travel for groceries.

5) Is the cottage accessible?   This seems like a silly question to ask, but there are cottages for rent with no road access!   You are expected to park your car and hike in to the property.  Is this something you are willing to take on with luggage and young kids in tow?  Does this cottage have road or water access?  Many cottages are located on their own private island or shared with several other cottages.  Is your family ok with having to climb on a boat every time you want to go into town or need supplies?   Is the boat supplied or will you be paying for a service to move you to and from the mainland.   What about winter access?   Are the roads municipally maintained or are they covered by a private plowing service?   Will the driveway and access to the doors be shoveled before your arrival?

With just a few questions you will be able to find the perfect cottage for your family.   If contacting a rental agency let them help you with the research!   Tell them what is important to you!   Do you want shallow water entry because you have little kids?  Do you want flat land and easy access because you have elderly family members coming?   The agency will have first hand knowledge of the cottages and will be happy to help you find the perfect fit!


Dean Curtis
Serenity Vacation Rentals

Bear Claw Tours

Looking for something fun to do while staying at one of our Muskoka Cottages?  Look no further! For an adventure that you and your family won't forget, try Bear Claw Tours!

So what is Bear Claw Tours? – Well it is a guided ATV tour through 1,000 acres of private trailed beautiful Muskoka land.   Bear Claw is located just 7 kilometres East of Parry Sound which is centrally located for all of the Serenity Vacation Rental Cottages.   We had the opportunity to take the four hour tour with Owner / Operator - Andrew Ryeland in late June of 2015 and all I can say is WOW!

I knew we were in for an adventure right from the opening emails when I asked the ridiculous question “What is your rainy day policy” and is humorous reply was “we don’t charge extra for that”!  We arrived for our private tour and Andrew greeted us and had us begin to prepare for the ride.  Andrew had us go through a large selection of helmets, gloves, rubber boots, and rain coats and pants.  We were then all geared up we were ready for our ride!

There was a large selection of ATV’s to choose from.  Because we had our two youngest with us, we chose two of the side by side ATV’s for my wife and I to take with the younger kids.  Our older son had an ATV to himself.  After a short safety and instructional talk, we were on our way.  Our family had little to no experience on ATV’s, so it was nice that the vehicles were all very easy to learn and ride.  Within a minute we were on the trails!  I was blown away by the terrain we were able to go through.  We were over rocks, tree stumps and fallen trees, streams, mud, and open fields.  Andrew was fantastic for showing us points of interest and pointing out any animal tracks we came across along the way!   There was only a couple of times during the tour where one of us got stuck but Andrew was an expert at quickly getting us back on the trail.  

During the tour we stopped for periodic breaks.  I had to laugh when Andrew offered my wife coffee, tea, hot chocolate, juice, or expresso, – and then he opened his storage container on the back of his ATV and he had it all!  The kids had juice and snacks while my wife had a hot coffee!   All of the  snacks and drinks were included in the cost of the tour!  For the entire four hours we were making our way through the bush on the scenic trails, or we were on breaks listening to Andrew tell stories of his adventures, eating snacks, or looking at the beautiful Muskoka scenery and wildlife.   

My family and I had a fantastic time and we can’t wait to go back!   We do have some video footage of the adventure you can click to see.   Thanks for a fantastic time Andrew!  If you are staying at one of the Serenity Vacation Rentals cottages, you have to make a point to visit Andrew and experience the Bear claw ATV tour!   We highly recommend it!